01 5611917

SERVICES & TECHNICAL SUPPORT

We're a full service digital agency

We provide to our clients with carefully tailored support services to assist not just with project deployment but also with routine web systems maintenance to keep their online projects running smoothly, to full helpdesk support for operational management, feature development, troubleshooting and disaster recovery.

We are able to provide a full end-to-end service from simple reactive support to be on hand when you or your staff have a problem with your web systems, as well as proactive monitoring and maintenance keeping everything in tip-top condition.

Annual Support contracts from €170 – €2,500 monthly with most clients typically averaging around €450 - €1,500 per month

Technical & Admin Support

Every project contains a lot of relatively small but critical technical admin and configuration tasks that require to be addressed and taken in hand to ensure that development and deployment can proceed without unnecessary delays. We address these and take ownership ensuring that all available resources and project inputs are in place at every stage of development.

DOMAIN REGISTRATION
DNS CONFIGURATION
TECHNICAL AUDITING
HOSTING INFRASTRUCTURE ARCHITECTING
HOSTING INFRASTRUCTURE PROVISIONING
SOFTWARE INSTALLATION
OS CONFIGURATION & OPTIMISATION
DATABASE INSTALLATION
TECHNICAL TROUBLESHOOTING
DISASTER RECOVERTY ASSISTANCE
MAINTENANCE & SUPPORT CONTRACTS

OTHER AREAS WE CAN PROVIDE EARLY SUPPORT TO YOU

Digital Strategy

Having a coherent strategy leads every sucessfull outcome. We provide guidance and insight to our clients offering key solutions for their online business creating new revenue lines and increased interaction as well as significantly lower operating costs. Key to it all is the time and care we take to understand our client’s business in detail, their strategies and market focus. It is only when we truly have this understanding that we can contribute fully and do our thing.

We are proud to say that we have become a key driving force behind the execution of some of our customer's sucessfull web projects. Every client we sign becomes a key client and our ethos in delivering the same success for any client, small, large or in start-up is where we make a difference.

Key activities include:-

RESEARCH & DISCOVERY
COMPETITION ANALYSIS
DIGITAL STRATEGY AND PLANNING
BUSINESS MODEL DEVELOPMENT
ECOMMERCE CONSULTATION
SCOPING DOCUMENTATION
ONLINE MARKETING STRATEGY
CONTENT DEVELOPMENT

Requirements Specification

It's vital that there is a clear understanding between the Client and Developer what the project goals are, what the website or application will do and what its users expect it to do. We provide a comprehensive analysis and fast discovery service where we help clients examine businesses requirements and help to visualise their implementation. We help clients document their requirements, define functionality and scope and through this are able to provide accurate development costs and timelines.

Requirements gathering and initial specification development is the most important single aspect in begining any digital project and we are very serious about it.

BUSINESS ANALYSIS
TECHNICAL SOLUTION ANALYSIS
USE CASE DEVELOPMENT
SYSTEM AND FLOW DIAGRAMMING
REQUIREMENTS GATHERING AND DOCUMENTATION
SPECIFICATION WRITING
PROJECT SCOPING AND PHASING
PROPOSAL & QUOTATION PRODUCTION

User Experience (UX)

Good usability is fundamental to the efficacy of any website or application. At the most basic level a good user exerience translates to increased convertions of website visitors to customers. We make every effort from the outset to analyse user requirements and we are passionate about tapping into a users tacit knowledge to streamline all user journeys. In continuing to gather and analyse user data we can streamline or adjust these journeys to create even better user experience, at all times realising that user preferances and behaviour can change. Read more on UI/UX & Useability here.

RAPID PROTOTYPING AND VISUALISATION
USER INTERFACE DESIGN
USER EXPOERIENCE ANALYSIS
PROTOTYPING
CUSTOMER JOURNEY MAPPING
USER TESTING
MENU AND INFORMATION PLANNING

Web Design

We just love web design and interface design. We are creative and innovative. We help our clients realise and exceed the vision of their online brand bringind it to life and creating a huge enthuasism and direction for their project with fantastic interface prototyping. Did I say we love design?
(Read More on Website Design here)

CREATIVE ROADMAPS
RESPONSIVE DESIGN PRIORITY
MARKETING WEBSITE DESIGN
APPLICATION INTERFACE DESIGN
TOUCH INTERFACE DESIGN
USER INTERFACE DESIGN
MOBILE DESIGN
GRAPHIC DESIGN
LOGO DESIGN
BESPOKE DIAGRAM DESIGN

Web Development

We build big websites and applications and we build not-so-big websites and applications. What is a constant though is the quality and reliability of our development framework and its extensibility. We build to a high standard which makes a big difference to a website or application, it's longterm performance and maintenance. Above everything else that we do, our application development capability is one of the key reasons is why our clients select us for their important projects.

WEBSITE AND APPLICATION DEVELOPMENT
RAPID APPLICATION DEVELOPMENT
DATABASE DEVELOPMENT
CUSTOM PROGRAMMING AND DEVELOPMENT
CONTENT MANAGEMENT SYSTEMS
ERP SYSTEMS
BOOKING & TICKETING SYSTEMS
BUSINESS AND TECHNOLOGY INTEGRATION
THIRD PARTY APPLICATION INTEGRATION
LOAD AND PENETRATION TESTING
PCI COMPLIANCE

Project Management

Building any website or application can be a big undertaking for any company. We understand this and with over twenty years expereince have a well thought out and honed process that deploy, and that clients's can use, to drive delivery of complex websites and applications.

As our sucess is very much dependent upon the sucess of client projects, we don't leave it to chance. We actively manage change, we manage stakeholders and we manage reporting so that we can deliver within budget and tight timelines.

PROJECT PLANNING
PROJECT PHASING
ACTIVE PROJECT MANAGEMENT
STAKEHOLDER MANAGEMENT
CHANGE MANAGEMENT
PROJECT REPORTING
RISK ASSESSMENT AND MANAGEMENT
QUALITY ASSURANCE
USER ACCEPTANCE TESTING (UAT)

METHODOLOGY & PROCESS

Working in the web Industry for over fifteen years we have distilled the process of building web projects into key tasks and processes that help to prevent mistakes and delays and ensure a quality experience. Coupled with that our team are exceptional and our passion and work ethic needs to be experienced.

We would love to explore how we could help as a tech/dev partner for your project or organisation.