Technical & Operational Support

On-going maintenance of your website and having access to a responsive helpdesk/Technical support service is something that should be planned and budgeted for before launch of any important software project.

Database backed websites require regular maintenance and support to keep them working smoothly over time. An unmaintained (or poorly maintained) database website can develop problems in one or more areas, which can eventually lead to poor application performance or even downtime and data loss.

WDI has a dedicated support team and helpdesk service available to you after your web application/website is operational to help you manage routine maintenance, ensure smooth operation and to provide helpdesk assistance with any issues including disaster recovery.

To ensure that we can provide you with a responsive and quick support service after launch you must have an annual Maintenance / Support contract in place.

Typical Maintenance Tasks Should Include

 > DATA & LOG FILE MANAGEMENT

 > INDEX FRAGMENTATION

 > STATISTICAL ANALYSIS

 > CORRUPTION DETECTION

 > ERROR LOG CHECKING

 > CLEARING DOWN DATABASE TABLES

 > REGULAR AUTOMATED BACKUPS

 > MAINTAINING SYSTEM SOFTWARE

 > SECURITY UPDATES & PATCHES